How do I send specific callers to specific agents?

Administration > Queue Properties > Pref Agents

1. Press to enter Preferred Agent Group Properties Description
2. Press then tick preferred agents in Extn column

3. Apply access timer Preferred Agent has Wait Time of 0 secs to allow instant access for caller. Secondary preferred agents require a value higher than 0 secs to answer caller if primary agent unavailable. for each agent in Wait Time column

    

   

    

4. Set duration in Time Before Using All Agents field to return to delivery defaults

5. Select option in Enable Preferred Agent Group routing using to activate

   Automatic Access by Caller ID   Select Caller ID from Enable Preferred Agent Group routing using drop-down     Associate to Contact(s) by dropping down Preferred Agent selector in the Company Contacts field

   Verification using Account Number   Drop-downEnable Preferred Agent Group routing using and select Caller ID and Account Code Drop-downPrompt caller for account code with Message Box and select Account Code Message Box     Associate to Contact(s) by dropping down Preferred Agent selector in the Company Contacts field

6. Press to save